Why is this Important?

EGCO Group is committed to building trust and maintaining relationships with our customers as they are one of the most crucial stakeholders in business operation. The support received from customers is one of the key factors for sustainable growth of a company. Hence, EGCO Group has developed Customer Relationship Management Strategy to effectively manage customer relationships and create satisfaction as well as brand loyalty.

Management Approach

Customer Relationship Management Target

Long Term Target and 2021 Target
  • Average customer satisfaction rate: 90%

  • No data violation complaints were received from customers or external parties

2021 Performance
  • Average customer satisfaction rate: 95.49%

  • No data violation complaints were received from customers or external parties

Customer Relationship Management Strategy and Excellence

EGCO Group stipulated a strict Customer Relationship Management Strategy which covers the providing of quality and trustworthy services, honest and timely delivery, fair treatment, and customer classified information protection.

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Customer Privacy Information Protection

EGCO Group prioritizes data privacy of customers who provided their personal data to the Company directly as well as the information obtained from accessing our website.

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Related Documents

Policies, Requirements and Performance

Performance Data