Customer Relationship Management Overview
Why is this Important?
EGCO Group is committed to building trust and maintaining relationships with our customers as they are one of the most crucial stakeholders in business operation. The support received from customers is one of the key factors for sustainable growth of a company. Hence, EGCO Group has developed Customer Relationship Management Strategy to effectively manage customer relationships and create satisfaction as well as brand loyalty.
Management Approach
Customer Relationship Management Target
Customer Relationship Management Strategy and Excellence
EGCO Group stipulated a strict Customer Relationship Management Strategy which covers the providing of quality and trustworthy services, honest and timely delivery, fair treatment, and customer classified information protection.
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Customer Privacy Information Protection
EGCO Group prioritizes data privacy of customers who provided their personal data to the Company directly as well as the information obtained from accessing our website.
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Policies, Requirements and Performance
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Sustainability Manual
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Privacy Policy
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Personal Data Protection Policy
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Privacy Notice for External Data Subjects
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Consent Form for External Data Subjects
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Application Form for Exercise of the Rights of Data Subject
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Personal Data Breach Notification Form
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Professional Service Agreement on Personal Data Protection
