Grievance Management and Remediation

In addition to whistleblowing channels and processes to receive complaints which include human rights complaints that all employees and stakeholders can access, EGCO Group also provides appropriate remediation guidelines. EGCO Group takes the importance of any types of remediation actions involving compensation and other forms of remedy that shall amend the harm caused. The outcome can be in any suitable form, such as apologies, restitution, rehabilitation, financial or non-financial compensation, punitive sanctions, and as well as the prevention of harm through injunctions or guarantee of non-repetition. This is to ensure that the company can truly amend or mitigate the potential of human rights violations.

In 2023, EGCO Group has not received any complaint or report relating to human rights both from its activities and business operations along the supply chain. Remedy to violated person has therefore not been made. However, EGCO Group is aware of the potential human rights violation to all stakeholders due to business operation, grievance management and remedy measures are therefore prepared to minimize those impacts so that the affected people can return to their normal conditions prior to the violation.