Customer Relationship Management Overview

Why is this Important?

EGCO Group is committed to building trust and maintaining relationships with our customers as they are one of the most crucial stakeholders in business operations. The support received from customers is one of the key factors for the sustainable growth of a company. Hence, EGCO Group has developed a Customer Relationship Management Strategy to effectively manage customer relationships and create satisfaction as well as brand loyalty.

Management Approach

Customer Relationship Management Target

Long Term Target and 2022 Target

  • Average customer satisfaction rate: 90%

  • No data violation complaints were received from customers or external parties

2022 Performance

  • Average customer satisfaction rate: 95.93%

  • No data violation complaints were received from customers or external parties

Customer Relationship Management Strategy and Excellence

EGCO Group has established a strict customer service policy which covers the provision of high quality and trustworthy services, fair and honest working practices, punctuality, and delivering quality products and services.

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Customer Privacy Information Protection

EGCO Group recognizes the importance of customers’ data privacy, both those given by the customers directly and through EGCO Group’s web service. Privacy policy was therefore prepared and announced.

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Related Documents

Policies, Requirements and Performance

Performance Data

Economic

Updated as of March 2023

The information reported above was prepared in accordance with the Global Reporting Initiative Standards (GRI Standards). It has been audited by an external party and has received limited assurance through the 2022 Annual Report.