Customer Relationship Management Overview
Why is this Important?
As customers are one of the most crucial stakeholders for business operations, EGCO Group is committed to building trust, confidence, and maintaining positive relationships with our customers.
The key factor for sustainable growth of a company is customer’s consistent support. Therefore, EGCO Group has developed and implemented Customer Relationship Management Strategy to effectively manage customer relationships and create satisfaction as well as loyalty.
Management Approach
Customer Relationship Management Target
Customer Relationship Management Strategy and Excellence
EGCO Group has established a strict customer service policy which covers the provision of high quality and trustworthy services, fair and honest working practices, punctuality, and delivering quality products and services.
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Customer Privacy Information Protection
EGCO Group recognizes the importance of customers’ data privacy, both those given by the customers directly and through EGCO Group’s web service. Privacy policy was therefore prepared and announced.
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Policies, Requirements and Performance
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Sustainability Manual
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Privacy Policy
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Professional Service Agreement (stated ‘Customer Privacy Information’)
Performance Data: Economic
Updated as of May 2025
The information reported above was prepared in accordance with the Global Reporting Initiative Standards (GRI Standards). It has been audited by an external party and has received limited assurance through the 2024 Annual Report.